Privacy Policy – pkrgame Pakistan Data Protection Notice

1About This Privacy Policy

This Privacy Policy describes how pkrgame ("we", "us", "our", "the Platform") handles the personal data of players and visitors who use pkrgame at pkrgame.biz and any related services. We take the privacy of our players seriously — not just because we are required to, but because trust is the foundation of any long-term relationship between a platform and its users.

pkrgame is designed specifically for players in Pakistan. All data handling practices described in this policy are applied to personal data collected from individuals in Pakistan and from Pakistani residents accessing pkrgame from elsewhere. When you register an account, make a deposit, place a bet or simply browse pkrgame, certain data is collected about you. This policy tells you exactly what that data is and what happens to it.

This Privacy Policy forms part of the pkrgame Terms and Conditions. By registering a pkrgame account, you confirm that you have read this policy and consent to data processing as described herein. If you do not agree with any aspect of this policy, you should not register or continue to use pkrgame. You may contact us at any time with questions about your data — details are in Section 12.

2Personal Data We Collect

pkrgame collects personal data that falls into the following categories:

2.1 Registration and Identity Data

• Full name as it appears on your CNIC or passport
• Date of birth — collected for age verification (18+ requirement)
• Email address — used for account communications and security alerts
• Mobile number — used for OTP verification, account security and support contact
• Residential address — collected as part of KYC verification requirements
• National Identity Card (CNIC) number — required for identity verification in accordance with our licensing obligations

2.2 Financial and Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method details — Easypaisa account number, JazzCash number, bank account details, or partial card details (pkrgame does not store full card numbers)
• Transaction history — complete record of all PKR movements in and out of your pkrgame wallet
• Bonus and promotion activity — which offers were claimed, wagering progress and cashback calculations

2.3 Gaming Activity Data

• Complete bet and game history across all pkrgame game categories
• Session durations, bet sizes, game category preferences and win/loss records
• VIP tier status, loyalty points accumulated and tier progression history

2.4 Technical and Device Data

• IP address at the time of login and transactions
• Device type, operating system and browser version
• Mobile network operator (Jazz, Telenor, Ufone, Zong, etc.)
• Session timestamps and duration
• Cookies and similar tracking technologies (see Section 9)

2.5 Communication Data

• Content of support tickets, live chat conversations and emails exchanged with the pkrgame support team
• Records of marketing communications sent to you and whether they were opened or actioned

3How We Collect Your Personal Data

pkrgame collects personal data through the following channels:

• Registration form: When you create a pkrgame account, you provide your name, date of birth, mobile number, email address and residential address directly.
• KYC verification process: When you submit identity documents (CNIC, passport, proof of address) as part of account verification, the data in those documents is processed and stored.
• Deposits and withdrawals: Transaction data is captured automatically when you move funds into or out of your pkrgame wallet via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or card.
• Gaming activity: Your betting and gaming history is recorded automatically by the pkrgame platform as you play.
• Support interactions: When you contact pkrgame via live chat, email or any other channel, the content of that interaction is stored as part of your account record.
• Cookies and tracking technologies: Technical data about your device, connection and browsing behaviour on pkrgame is collected automatically. See Section 9 for details.
• Third-party sources: In limited circumstances, pkrgame may receive data about you from third-party identity verification providers or fraud screening services used as part of the KYC and anti-money laundering compliance process.

4How pkrgame Uses Your Personal Data

Personal data collected by pkrgame is used for the following specific purposes:

pkrgame does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Where automated systems flag an account for review (for example, in fraud detection or responsible gaming monitoring), a member of the pkrgame compliance or responsible gaming team reviews the case before any material action is taken.

5Legal Basis for Processing

pkrgame processes personal data on the following legal grounds depending on the specific processing activity:

• Contract performance: Processing necessary to provide the services you have registered for — managing your account, processing transactions and settling bets falls under this basis.
• Legal obligation: Processing required to comply with our licensing conditions, anti-money laundering regulations, age verification requirements and other applicable legal obligations. This processing is mandatory and cannot be refused while you hold a pkrgame account.
• Legitimate interest: Processing for purposes where pkrgame has a legitimate business interest that does not override your privacy rights — including platform security, fraud prevention and aggregate analytics for product improvement.
• Consent: Processing for marketing communications — promotional emails, SMS notifications and personalised offers — is based on your consent, which you provide during registration and can withdraw at any time through your account settings or by contacting support.

6Sharing Your Personal Data

pkrgame does not sell your personal data to any third party under any circumstances. We share personal data only in the following specific and limited situations:

6.1 Service Providers

pkrgame works with carefully selected third-party service providers who process personal data on our behalf and under our instructions. These include payment processors (Easypaisa, JazzCash, banking partners), identity verification providers, cloud hosting providers and customer support software providers. All service providers are contractually bound to handle data securely and use it only for the purpose for which it was shared.

6.2 Regulatory and Legal Authorities

pkrgame is required by its licensing conditions and applicable law to share certain data with regulatory authorities. This includes reporting suspicious transactions to anti-money laundering authorities, responding to lawful requests from law enforcement agencies and providing data to our licensing regulator as required by our licence conditions. Sharing of this nature is mandatory and does not require your consent.

6.3 Fraud Prevention

In cases where pkrgame has reasonable grounds to suspect fraudulent activity, we may share relevant account and transaction data with fraud prevention agencies or with other gaming platforms in Pakistan as part of industry-wide anti-fraud efforts. This sharing is always limited to what is necessary and proportionate to the specific concern identified.

6.4 Corporate Transactions

If pkrgame undergoes a merger, acquisition or sale of assets, personal data may be transferred to the successor entity as part of that transaction. In such circumstances, player data would be subject to the privacy policy of the successor entity and you would be notified of any material change to how your data is handled.

7Data Retention

pkrgame retains personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory retention requirements. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account being open on pkrgame.
• KYC and identity documents: Retained for a minimum of five years after account closure, in accordance with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years after the transaction date, as required by financial regulations.
• Gaming history: Retained for five years after account closure for dispute resolution and regulatory compliance purposes.
• Support communications: Retained for two years after the last contact, then deleted or anonymised.
• Marketing consent records: Retained for as long as you remain opted in, plus two years after opt-out, to demonstrate compliance.
• Technical and device logs: Typically retained for 12 months, after which they are anonymised or deleted.

When retention periods expire, data is either securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical purposes.

8How We Protect Your Data

pkrgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• SSL/TLS encryption: All data transmitted between your device and pkrgame is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active.
• Password hashing: Your pkrgame account password is never stored in readable form. It is converted to an irreversible cryptographic hash, meaning even pkrgame staff cannot read your password.
• Two-factor authentication: OTP-based verification is applied to account logins, registration and significant account changes to prevent unauthorised access.
• Access controls: Personal data is accessible only to pkrgame staff and systems with a specific, documented need to access it for the performance of their role. Access is logged and reviewed.
• Payment data security: Full payment card numbers are never stored on pkrgame's systems. Payment processing is handled by certified payment service providers with their own security certifications.
• Regular security review: pkrgame's security infrastructure is reviewed regularly and updated in response to emerging threats and changes in best practice.

No online system is completely immune to security threats. In the unlikely event of a data breach that affects your personal data, pkrgame will notify you and any relevant regulatory authorities within the timeframes required by applicable law. If you suspect any unauthorised access to your pkrgame account, contact support immediately via live chat or at support@pkrgame.biz.

9Cookies and Tracking Technologies

pkrgame uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help pkrgame recognise you, maintain your session and improve your experience. The following types of cookies are used on pkrgame:

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent pkrgame from functioning correctly — you will not be able to maintain a logged-in session without them. For functional and analytics cookies, your preferences can be adjusted without affecting core platform functionality.

pkrgame does not use cookies to track your activity on other websites outside of pkrgame.biz. Any analytics data collected is used only in aggregate, anonymised form for the purpose of improving the platform experience for Pakistani players.

10Your Rights Over Your Personal Data

As a pkrgame player whose personal data we process, you have the following rights. You can exercise any of these rights by contacting support@pkrgame.biz with "Data Rights Request" in the subject line:

11Children's Privacy

pkrgame is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and KYC requirements include date of birth confirmation against identity documents.

If pkrgame becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Any winnings or bonuses accumulated on an underage account will be voided. Any deposits made will be returned to the originating payment method after identity of the depositor is confirmed.

If you are a parent or guardian and believe your child may have registered on pkrgame, please contact us immediately at support@pkrgame.biz with the subject line "Underage Account Report". We take these reports seriously and will act on them promptly.

12Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or your personal data held by pkrgame, please use the following contact channels:

• Email: support@pkrgame.biz — use subject line "Privacy Query" or "Data Rights Request" for faster routing
• Live Chat: Available 24/7 from within your logged-in pkrgame account

pkrgame aims to resolve all privacy-related queries within 72 hours for straightforward matters and within 30 days for formal data rights requests. If you are not satisfied with the response you receive, you have the right to escalate the matter to the relevant regulatory authority.

This Privacy Policy may be updated periodically to reflect changes in pkrgame's data practices or applicable legal requirements. When material changes are made, registered players will be notified by email to their registered address. The effective date at the top of this document reflects the most recent version. Continued use of pkrgame after any update constitutes acceptance of the revised Privacy Policy.